Remote Travel Concierge & Support Specialist

Rudybtravel; Racine (WI); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Access to travel perks and discounts

Training and development

Job summary

Rudyb Travel in the United States is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. You will be the trusted point of contact—from initial booking through post-trip follow-up—delivering a seamless, personalized experience.

The role fits detail-oriented, service-driven individuals who are passionate about travel, hospitality, and helping clients plan memorable experiences.

Qualifications

• High-quality verbal and written communication skills.
• Experience in customer service, travel, hospitality, or related fields.
• Excellent organization and ability to manage multiple requests.
• Detail-oriented with accuracy in bookings and records.
• Comfortable using booking platforms and technology.
• Genuine interest in travel and helping clients plan experiences.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, changes, and cancellations.
• Provide accurate information on destinations and agency policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Follow up with clients before and after travel for a positive experience.
• Address concerns with empathy and problem-solving.
• Maintain documentation and update booking systems as required.

Skills

Excellent communication

Customer service experience

Strong organizational skills

Attention to detail

Tech-savvy

Travel passion

Job description

Rudyb Travel in the United States is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. You will be the trusted point of contact—from initial booking through post-trip follow-up—delivering a seamless, personalized experience.

The role fits detail-oriented, service-driven individuals who are passionate about travel, hospitality, and helping clients plan memorable experiences.