Remote Travel Concierge & Client Support Specialist

Rudybtravel; Cape Coral (FL); Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Remote work environment

Travel perks and discounts

Professional development

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. In this client-facing role, you will be a trusted point of contact from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifications

• Strong verbal and written communication skills.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy and professionalism; maintain documentation and update booking systems.

Skills

Communication skills

Customer service

Organizational skills

Tech savvy

Multitasking

Travel enthusiasm

Tools

Booking platforms

CRM software

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. In this client-facing role, you will be a trusted point of contact from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.