Remote Travel Concierge & Support Specialist

Rudybtravel; Clifton (NJ); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Remote work

Travel perks and discounts

Professional development opportunities

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will be a trusted point of contact—from initial booking through post-trip follow-up—delivering a seamless, personalized experience.

Ideal candidates are detail-oriented, service-driven, and passionate about travel, hospitality, and helping clients plan memorable experiences.

Qualifications

• Experience in customer service, travel, hospitality, or related fields.
• Ability to manage multiple client requests efficiently.
• Excellent communication, both verbal and written.
• Detail-oriented with strong organizational skills.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Skills

Communication skills

Customer service

Organizational skills

Tech-savvy

Reliability

Interest in travel

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will be a trusted point of contact—from initial booking through post-trip follow-up—delivering a seamless, personalized experience.

Ideal candidates are detail-oriented, service-driven, and passionate about travel, hospitality, and helping clients plan memorable experiences.