Remote Travel Concierge & Support Specialist

Rudybtravel; Chapel Hill (NC); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

100% remote work

Travel perks and industry discounts

Professional development

Supportive team culture

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their journey. In this client-facing role, you will be a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized travel experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifications

• Experience in customer service in travel, hospitality, or related fields.
• Strong written and verbal communication and attention to detail.
• Ability to learn new systems and booking platforms.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, changes, and cancellations.
• Provide destination information and policy guidance.
• Coordinate itinerary details and confirm accuracy.
• Follow up with clients before and after travel.
• Maintain accurate records in booking systems.
• Handle client concerns with empathy and solution-oriented thinking.

Skills

Communication

Customer service

Organization

Tech savvy

Travel knowledge

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their journey. In this client-facing role, you will be a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized travel experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.