Remote Travel Concierge & Support Specialist

Rudybtravel; Redmond (WA); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

100% remote work

Growth opportunities

Travel perks & discounts

Supportive team culture

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their journey, from initial booking to post-trip follow-up. This client-facing role emphasizes a seamless, personalized, high-quality travel experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking; maintain accurate documentation and update booking systems as required

Skills

Excellent verbal and written

Customer service experience

Organizational skills

Technology & systems

Reliability & multi-tasking

Interest in travel

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their journey, from initial booking to post-trip follow-up. This client-facing role emphasizes a seamless, personalized, high-quality travel experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.