Remote Travel Concierge & Support Specialist

Rudybtravel; Maple Grove (MN); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work environment

Professional growth opportunities

Travel perks and discounts

Supportive team culture with training

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey, from initial booking to post-trip follow-up. In this client-facing role, you will be a trusted point of contact delivering a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and helping clients plan memorable experiences, all from a fully remote

Qualifications

• Excellent verbal and written communication with clients.
• Customer service experience in travel, hospitality, or service roles.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond to client inquiries via phone, email, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide destination information and agency policies to clients.
• Coordinate booking details and confirm itineraries for accuracy.
• Follow up with clients before and after travel to ensure a positive experience.
• Maintain documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service experience

Attention to detail

Organization

Tech-savvy

Multitasking

Travel interest

Tools

Booking platforms

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey, from initial booking to post-trip follow-up. In this client-facing role, you will be a trusted point of contact delivering a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and helping clients plan memorable experiences, all from a fully remote