Remote Travel Concierge & Support Specialist

Hopesglobalgetaways; Hammond (LA); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Training & onboarding

Mentorship

Growth opportunities

Recognition programs

Travel discounts

Team culture

Learning resources

Job summary

Hopesglobalgetaways is expanding its remote team and seeking a Travel Customer Assistance Specialist who enjoys helping travelers, answering questions, and coordinating plans. You’ll support clients from anywhere, handling inquiries, bookings, updates, and changes with accuracy and a customer-first mindset.

The role offers fully remote work, flexible scheduling, comprehensive training, and ongoing mentorship to promote growth within a supportive team culture.

Qualifications

• Strong verbal and written communication abilities.
• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking capabilities.
• Ability to manage details while maintaining accuracy.
• Comfortable using online systems, digital tools, and communication platforms.
• Professional, dependable, and solution-focused mindset.
• Ability to work independently and stay productive in a remote environment.
• Reliable internet connection and basic computer proficiency.
• Must be at least 18 years of age.

Responsibilities

• Assist travelers with questions regarding vacations, reservations, and travel services.
• Provide helpful information about destinations, accommodations, transportation, cruises, and activities.
• Help coordinate travel arrangements and support itinerary preparation.
• Communicate booking confirmations, schedules, reminders, and travel updates.
• Respond to client requests and assist with changes, modifications, and special accommodations.
• Research travel options and identify solutions that align with traveler preferences.
• Verify travel details and documentation for accuracy and completeness.
• Track active bookings and help ensure outstanding items are addressed promptly.
• Maintain organized client records and activity notes within company platforms.
• Participate in training programs and ongoing professional development opportunities.

Skills

Communication

Customer service

Organization

Attention to detail

Tech fluency

Independence

Remote productivity

Internet & computer

Age requirement

Job description

Hopesglobalgetaways is expanding its remote team and seeking a Travel Customer Assistance Specialist who enjoys helping travelers, answering questions, and coordinating plans. You’ll support clients from anywhere, handling inquiries, bookings, updates, and changes with accuracy and a customer-first mindset.

The role offers fully remote work, flexible scheduling, comprehensive training, and ongoing mentorship to promote growth within a supportive team culture.