Remote Travel Concierge & Booking Specialist

Hopesglobalgetaways; Kannapolis (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

100% remote

Flexible scheduling

Onboarding & training

Mentorship

Career growth

Travel discounts

Learning resources

Job summary

Hopesglobalgetaways is expanding its remote Travel Care Specialist team, helping clients plan, answer questions, and coordinate vacation details with personalized assistance before, during, and after trips.

This role offers a 100% remote work environment, flexible scheduling, comprehensive onboarding, ongoing mentorship, and opportunities for growth, plus access to travel discounts and learning resources.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal abilities.
• Highly organized with strong attention to detail.
• Ability to prioritize tasks and manage multiple responsibilities.
• Comfortable using online systems, web-based applications, and communication platforms.
• Professional, positive, and solution-oriented approach.
• Strong analytical and problem-solving skills.
• Self-motivated with the ability to work independently.
• Reliable internet connection and basic computer proficiency.
• Must be at least 18 years of age.
• Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions.

Responsibilities

• Help travelers with vacation planning, booking assistance, and inquiries.
• Learn each client’s travel style, budget, and goals.
• Research destinations, accommodations, and experiences.
• Recommend options matching client preferences.
• Coordinate reservations, itineraries, and services in booking platforms.
• Provide confirmations, documents, and pre-departure information.
• Assist with itinerary updates and travel adjustments.
• Verify reservation details and travel documents for accuracy.
• Follow up on active bookings to ensure readiness for departure.
• Maintain organized client files and trip notes in company systems.
• Utilize supplier resources and internal tools to support clients.
• Participate in training sessions and stay updated on destinations.

Skills

Communication

Customer service

Organization

Multitasking

Online systems

Problem solving

Independence

Reliability

Job description

Hopesglobalgetaways is expanding its remote Travel Care Specialist team, helping clients plan, answer questions, and coordinate vacation details with personalized assistance before, during, and after trips.

This role offers a 100% remote work environment, flexible scheduling, comprehensive onboarding, ongoing mentorship, and opportunities for growth, plus access to travel discounts and learning resources.