Remote Travel Concierge & Client Support

Hopesglobalgetaways; Holland (MI); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Fully remote opportunity

Flexible scheduling

Structured onboarding and training

Mentorship and team support

Travel discounts

Job summary

Hopesglobalgetaways is seeking a customer care specialist to support travelers during vacation planning in a fully remote role. You will answer questions, compare options, arrange services, and provide timely assistance as departures approach.

The role includes structured training, mentorship, and access to travel resources to build knowledge and confidence in coordinating accommodations, transportation, and activities.

Qualifications

• Strong written and verbal communication skills.
• Friendly and service-focused approach when assisting customers.
• Effective listening and relationship-building abilities.
• Strong organizational and time-management skills.
• Ability to manage several client requests and responsibilities simultaneously.
• Careful attention to names, dates, deadlines, reservation details, and documentation.
• Comfortable researching information and comparing different travel options.
• Willingness to learn online reservation platforms, supplier resources, and digital tools.
• Comfortable communicating through phone, email, messaging, and virtual platforms.
• Ability to remain calm and adaptable when schedules, availability, or client needs change.
• Practical problem-solving and decision-making abilities.
• Dependable follow-up and commitment to completing assigned responsibilities.
• Self-motivated and comfortable working independently in a remote environment.
• Basic computer proficiency and reliable internet access.
• Must be at least 18 years of age.
• Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved region

Responsibilities

• Serve as a helpful point of contact for clients throughout the travel planning process.
• Learn about each traveler's vacation goals, preferred dates, destination interests, budget, and individual needs.
• Research hotels, resorts, cruises, transportation, tours, excursions, activities, and vacation packages.
• Compare available travel choices and identify options that match client requests.
• Explain travel options, reservation information, and next steps in a clear and professional manner.
• Assist with coordinating accommodations, transportation, activities, and other requested travel services.
• Utilize approved supplier platforms and company resources when organizing reservations.
• Prepare and provide booking confirmations, itinerary information, schedules, and applicable travel documentation.
• Keep track of upcoming travel dates, planning deadlines, and outstanding reservation requirements.
• Follow up with clients when additional information or decisions are needed.
• Respond to questions about current reservations and upcoming travel plans.
• Assist with routine booking changes, itinerary adjustments, cancellations, and special requests.
• Review traveler names, dates, reservation details, and documentation for accuracy.
• Maintain organized records of client conversations, preferences, requests, and booking activity.
• Provide timely updates when reservation information or travel arrangements change.
• Continue building travel knowledge through supplier training, destination education, and professional development

Skills

Communication skills

Customer service

Time management

Organizational skills

Attention to detail

Research travel options

Problem solving

Independent remote work

Job description

Hopesglobalgetaways is seeking a customer care specialist to support travelers during vacation planning in a fully remote role. You will answer questions, compare options, arrange services, and provide timely assistance as departures approach.

The role includes structured training, mentorship, and access to travel resources to build knowledge and confidence in coordinating accommodations, transportation, and activities.