Remote Travel Concierge & Planning Specialist

Hopesglobalgetaways; Ocala (FL); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling options

Travel-related rewards and discounts

Advancement opportunities

Job summary

Hopes Global Getaways is expanding its remote travel support team and seeks a Customer Care Travel Specialist. You will assist travelers with vacation planning, coordinate reservations, and provide outstanding service through phone, email, and virtual meetings.

No prior travel industry experience is required; we offer comprehensive onboarding, ongoing mentorship, and flexible work‑from‑home arrangements to help you grow in a customer‑facing role focused on detail and care.

Qualifications

• Interest in customer care, hospitality, travel, tourism, or support-related roles.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and manage responsibilities effectively.
• Comfortable using online systems, digital tools, and communication platforms.

Responsibilities

• Assist travelers with exploring destinations and vacation opportunities
• Help clients evaluate travel options based on their interests, timelines, and budgets
• Coordinate reservations for accommodations, transportation, activities, tours, and vacation packages
• Provide timely updates and support throughout the travel planning process
• Respond to client inquiries through phone, email, messaging platforms, and virtual meetings
• Work with travel suppliers and partners to confirm reservations and travel arrangements
• Review itineraries, confirmations, and travel documents for accuracy
• Maintain detailed records of client communications and booking information
• Stay informed on destination updates, supplier promotions, and industry developments
• Deliver professional, attentive service that promotes client satisfaction and trust

Skills

Customer care

Communication

Organization

Time management

Detail oriented

Proactive

Tools

Booking tools

CRM software

Job description

Hopes Global Getaways is expanding its remote travel support team and seeks a Customer Care Travel Specialist. You will assist travelers with vacation planning, coordinate reservations, and provide outstanding service through phone, email, and virtual meetings.

No prior travel industry experience is required; we offer comprehensive onboarding, ongoing mentorship, and flexible work‑from‑home arrangements to help you grow in a customer‑facing role focused on detail and care.