Remote Travel Concierge & Support Specialist

Effortless travel solutions ETS; Gaithersburg (MD); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Supportive team environment with ongoing training

Job summary

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients throughout their travel journey from booking to return home. Responsibilities include handling inquiries, assisting with bookings, and ensuring client satisfaction.

The ideal candidate should have great communication skills, customer service experience, and a passion for travel. This position offers 100% remote work, flexible scheduling, and opportunities for growth within the agency.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Proactive with attention to detail

Comfortable with technology

Job description

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients throughout their travel journey from booking to return home. Responsibilities include handling inquiries, assisting with bookings, and ensuring client satisfaction.

The ideal candidate should have great communication skills, customer service experience, and a passion for travel. This position offers 100% remote work, flexible scheduling, and opportunities for growth within the agency.