Remote Travel Concierge & Customer Support Specialist

Effortless travel solutions ETS; Fort Collins (CO); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Ongoing training

Supportive team environment

Job summary

Effortless travel solutions ETS is looking for a Travel Customer Representative to support clients from booking to return. You'll handle inquiries and ensure each interaction reflects our dedication to exceptional service.

The ideal candidate will have strong communication and customer service skills, a passion for travel, and a knack for technology. Enjoy flexible remote work and opportunities for growth within the agency.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem‑solving skills.

Skills

Communication skills

Customer service experience

Organizational skills

Tech-savvy

Attention to detail

Job description

Effortless travel solutions ETS is looking for a Travel Customer Representative to support clients from booking to return. You'll handle inquiries and ensure each interaction reflects our dedication to exceptional service.

The ideal candidate will have strong communication and customer service skills, a passion for travel, and a knack for technology. Enjoy flexible remote work and opportunities for growth within the agency.