Remote Travel Concierge

Effortless travel solutions ETS; Clifton (NJ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Ongoing training

Job summary

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients throughout their travel journey. You'll respond to inquiries, assist with bookings, and ensure every interaction reflects our commitment to exceptional service.

The ideal candidate will have excellent communication skills and experience in customer service, particularly in travel or hospitality. This role allows for 100% remote work with a supportive team environment and opportunities for growth.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience in travel or hospitality.
• Organized, dependable, and proactive with attention to detail.
• Comfortable with technology and quick to learn systems.
• Passion for travel and helping others.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about destinations and agency policies.
• Follow up with clients to confirm trip details.
• Handle concerns with empathy and problem-solving.

Skills

Verbal communication skills

Written communication skills

Customer service experience

Organizational skills

Attention to detail

Technical proficiency

Passion for travel

Job description

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients throughout their travel journey. You'll respond to inquiries, assist with bookings, and ensure every interaction reflects our commitment to exceptional service.

The ideal candidate will have excellent communication skills and experience in customer service, particularly in travel or hospitality. This role allows for 100% remote work with a supportive team environment and opportunities for growth.