Remote Travel Concierge & Customer Support Specialist

Effortless travel solutions ETS; Rockville (MD); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Ongoing training

Job summary

Effortless Travel Solutions ETS is seeking a Travel Customer Representative to support clients from booking to return. You will respond to inquiries, assist with bookings, and resolve issues while showcasing exceptional service.

The ideal candidate has strong communication skills, a background in customer service, and a passion for travel. This position is 100% remote with flexible scheduling and includes travel perks and opportunities for growth within the agency.

Qualifications

• Excellent verbal and written communication skills are essential for effective client interactions.
• Experience in customer service, preferably within travel or hospitality sectors.
• Proactive and organized with a keen attention to detail.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about destinations and agency policies.
• Follow up with clients to confirm trip details.
• Handle concerns or complaints professionally.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Job description

Effortless Travel Solutions ETS is seeking a Travel Customer Representative to support clients from booking to return. You will respond to inquiries, assist with bookings, and resolve issues while showcasing exceptional service.

The ideal candidate has strong communication skills, a background in customer service, and a passion for travel. This position is 100% remote with flexible scheduling and includes travel perks and opportunities for growth within the agency.