Remote Travel Concierge: Booking & Support Specialist

Effortless travel solutions ETS; Baltimore (MD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Opportunities for growth within the agency

Supportive team environment with ongoing training

Job summary

Effortless travel solutions ETS is hiring a Travel Customer Representative who will be integral in supporting clients throughout their travel journey. This role involves responding to inquiries, assisting with bookings, and ensuring exceptional service.

The ideal candidate should possess excellent communication skills, customer service experience, and a passion for travel. This position offers 100% remote work, flexible scheduling, and opportunities for professional growth within the agency.

Qualifications

• Minimum of 2 years experience in a customer service role, preferably in travel or hospitality.
• Ability to handle inquiries and complaints with empathy.
• Detail-oriented with the ability to remain organized under pressure.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, and cancellations.
• Provide information about destinations and agency policies.
• Confirm trip details and ensure client satisfaction.
• Handle concerns or complaints effectively.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

Effortless travel solutions ETS is hiring a Travel Customer Representative who will be integral in supporting clients throughout their travel journey. This role involves responding to inquiries, assisting with bookings, and ensuring exceptional service.

The ideal candidate should possess excellent communication skills, customer service experience, and a passion for travel. This position offers 100% remote work, flexible scheduling, and opportunities for professional growth within the agency.