Remote Travel Concierge & Support Specialist

Effortless travel solutions ETS; Boulder (CO); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Travel perks and discounts

Remote with flexible scheduling

Ongoing training

Job summary

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients from booking to return home. This 100% remote role requires delivering prompt responses via email, phone, and messaging, assisting with bookings, changes, and policy questions.

You will work with a supportive team, receive ongoing training, enjoy travel perks and industry discounts, and have flexible scheduling to balance your life while helping travelers create memorable experiences.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Tech savvy

Travel enthusiasm

Tools

Booking platforms

Job description

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients from booking to return home. This 100% remote role requires delivering prompt responses via email, phone, and messaging, assisting with bookings, changes, and policy questions.

You will work with a supportive team, receive ongoing training, enjoy travel perks and industry discounts, and have flexible scheduling to balance your life while helping travelers create memorable experiences.