Remote Travel Concierge & Customer Support Specialist

Effortless travel solutions ETS; Phoenix (AZ); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Job summary

Effortless travel solutions ETS in the United States is seeking a Travel Customer Representative to support clients throughout their journey—from booking to return home. You will respond to inquiries, resolve issues, manage bookings, and ensure every interaction reflects our commitment to exceptional service.

Ideal candidates bring excellent verbal and written communication, travel or hospitality experience, keen attention to detail, and comfort with booking platforms.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience in travel or hospitality.
• Organized, dependable and detail-oriented.
• Comfortable with technology and learning booking systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Communication skills

Customer service

Organization

Tech-savvy

Travel passion

Tools

Booking platforms

Job description

Effortless travel solutions ETS in the United States is seeking a Travel Customer Representative to support clients throughout their journey—from booking to return home. You will respond to inquiries, resolve issues, manage bookings, and ensure every interaction reflects our commitment to exceptional service.

Ideal candidates bring excellent verbal and written communication, travel or hospitality experience, keen attention to detail, and comfort with booking platforms.