Remote Travel Customer Experience Specialist

Manatal; Columbus (OH); Teletrabalho; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote work environment

Travel perks and industry discounts

Ongoing training and support

Resumo da oferta

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This remote role is ideal for someone passionate about travel and delivering high-quality experiences.

The position involves assisting clients with bookings, modifications, and cancellations, providing destination details, and ensuring satisfaction with empathetic problem solving.

Qualificações

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsabilidades

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Conhecimentos

Communication

Customer service

Organizational skills

CRM tools

Remote work

Travel interest

Ferramentas

Booking systems

CRM software

Descrição da oferta de emprego

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This remote role is ideal for someone passionate about travel and delivering high-quality experiences.

The position involves assisting clients with bookings, modifications, and cancellations, providing destination details, and ensuring satisfaction with empathetic problem solving.