Remote Travel Experience Specialist

Manatal; Durham (NC); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Fully remote work environment

Career growth opportunities

Travel perks and industry discounts

Training and ongoing support

Job summary

Prestige Travel Agency by Mich is hiring a Travel Customer Experience Representative to support clients throughout their travel journey—from booking to post-trip follow-up. This fully remote role suits someone passionate about travel and delivering high-quality experiences.

You will handle inquiries by phone, email, and chat; assist with bookings, modifications, and cancellations; provide destination information; and maintain accurate records.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience; travel/hospitality preferred.
• Excellent organizational abilities and attention to detail.
• Comfort with booking systems and CRM tools.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms.
• Assist clients with bookings, modifications, cancellations, and requests.
• Provide destination information and policy details.
• Follow up to confirm itineraries and satisfaction.
• Maintain accurate client and booking records.

Skills

Communication skills

Customer service

Travel/hospitality experience

Organization/attention to detail

Tech-savvy CRM tools

Remote work ability

Job description

Prestige Travel Agency by Mich is hiring a Travel Customer Experience Representative to support clients throughout their travel journey—from booking to post-trip follow-up. This fully remote role suits someone passionate about travel and delivering high-quality experiences.

You will handle inquiries by phone, email, and chat; assist with bookings, modifications, and cancellations; provide destination information; and maintain accurate records.