Remote Travel Experience Specialist

Manatal; Seattle (WA); Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

Fully remote

Career growth opportunities

Travel perks and discounts

Training and ongoing support

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey from booking through post-trip follow-up. This fully remote role is ideal for someone passionate about travel and delivering high-quality experiences.

Responsibilities include handling inquiries by phone, email, and messaging, assisting with bookings and changes, and maintaining accurate records while providing empathetic, solution-focused service.

Qualifications

• Excellent written and verbal communication is required.
• Customer service experience; travel or hospitality background preferred.
• Strong organization and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication

Customer service

Attention to detail

Remote work

Travel industry knowledge

Problem solving

Tools

Booking systems

CRM tools

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey from booking through post-trip follow-up. This fully remote role is ideal for someone passionate about travel and delivering high-quality experiences.

Responsibilities include handling inquiries by phone, email, and messaging, assisting with bookings and changes, and maintaining accurate records while providing empathetic, solution-focused service.