Remote Travel Concierge & Scheduling Specialist

Next Stop Travel; Dallas (TX); Remote; USD 36,000 - 52,000; Full time

Job summary

Next Stop Travel is seeking a Customer Service Representative to handle client inquiries via email, phone, and online platforms while coordinating scheduling and detailed service plans in a structured remote setting.

You will identify client needs, present service options, manage reservations with external providers, and maintain accurate records across internal systems. The role emphasizes independence, attention to detail, and strong communication in a flexible remote work environment.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative

Organizational skills

Communication skills

Independence/autonomy

Digital tools

Detail-oriented

Job description

Next Stop Travel is seeking a Customer Service Representative to handle client inquiries via email, phone, and online platforms while coordinating scheduling and detailed service plans in a structured remote setting.

You will identify client needs, present service options, manage reservations with external providers, and maintain accurate records across internal systems. The role emphasizes independence, attention to detail, and strong communication in a flexible remote work environment.