Remote Travel Concierge & Reservations Specialist

Excitingtravelnow; Utah; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Remote work from anywhere

Exclusive travel perks and discounts

Professional growth and ongoing培训

Job summary

Exciting Travel Now Travel Agency USA, based in Illinois, seeks a Remote Travel Reservations Specialist to guide clients from planning to return. You will assist with travel arrangements, manage updates, answer questions, and resolve issues with professionalism and care.

You’ll respond to inquiries across email, phone, and chat; support booking changes and cancellations; share destination details and required documents; and follow up to ensure satisfaction.

Qualifications

• Background in customer service, ideally within travel, tourism, or hospitality.
• Strong communication and attention to detail.
• Proactive mindset and ability to learn new tools quickly.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Skills

Customer service

Travel industry knowledge

Communication skills

Tech-savvy

Tools

Booking systems

CRM

Job description

Exciting Travel Now Travel Agency USA, based in Illinois, seeks a Remote Travel Reservations Specialist to guide clients from planning to return. You will assist with travel arrangements, manage updates, answer questions, and resolve issues with professionalism and care.

You’ll respond to inquiries across email, phone, and chat; support booking changes and cancellations; share destination details and required documents; and follow up to ensure satisfaction.