Remote Travel Concierge & Planning Specialist

Socket.dev; Eugene (OR); Remote; USD 42,000 - 59,000; Full time

Benefits offered by this job

Remote flexibility

Exclusive travel perks and discounts

Professional growth and training

Vibrant travel-loving community

Job summary

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Research Specialist to guide clients through every stage of their journey, from planning to safe return home. You will assist with travel arrangements, answer questions, and resolve challenges with professionalism and care.

Based in Illinois with nationwide reach, the agency emphasizes personalized service, exclusive perks, and ongoing team support to deliver memorable travel experiences.

Qualifications

• Strong communication skills across channels (email, phone, chat).
• Background in customer service, preferably travel, tourism, or hospitality.
• High attention to detail and proactive organization.
• Ability to learn new systems and booking tools quickly.

Responsibilities

• Respond to client inquiries across email, phone, and messaging with professionalism.
• Assist clients with bookings, modifications, cancellations, and special requests.
• Provide up-to-date information on destinations, documents, and agency procedures.
• Follow up to confirm travel plans and gather post-trip feedback.
• Handle concerns empathetically to ensure client satisfaction.

Skills

Excellent communication

Customer service experience

Attention to detail

Problem-solving

Tech-savvy

Tools

Booking tools

CRM systems

Job description

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Research Specialist to guide clients through every stage of their journey, from planning to safe return home. You will assist with travel arrangements, answer questions, and resolve challenges with professionalism and care.

Based in Illinois with nationwide reach, the agency emphasizes personalized service, exclusive perks, and ongoing team support to deliver memorable travel experiences.