Remote Travel Concierge & Planning Specialist

Excitingtravelnow; Springfield (MA); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Exclusive travel perks

Industry discounts

Remote work from anywhere

Ongoing training

Job summary

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Research Specialist to guide clients from trip planning to safe return. You will assist with travel arrangements, answer questions, manage updates, and resolve challenges with professionalism and care.

Based in Illinois, the agency prides itself on personalized, high-quality service for travelers nationwide. The role emphasizes remote work flexibility and opportunities for professional growth within a supportive team.

Qualifications

• Excellent written and verbal communication skills.
• Background in customer service, ideally in travel or hospitality.
• Strong attention to detail and organizational habits.
• Tech-savvy with ability to learn new booking tools quickly.
• Genuine enthusiasm for travel and helping others create memories.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with booking modifications and cancellations.
• Provide accurate travel information and agency processes.
• Follow up with clients to confirm plans and gather feedback.
• Resolve client concerns with empathy and efficiency.
• Remote flexibility and scheduling that fits your lifestyle.
• Access exclusive travel perks and industry discounts.
• Ongoing training and dedicated team support.
• Be part of a passionate travel community.

Skills

Excellent communication

Customer service

Attention to detail

Organizational skills

Tech-savvy

Ability to learn new systems

Enthusiasm for travel

Job description

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Research Specialist to guide clients from trip planning to safe return. You will assist with travel arrangements, answer questions, manage updates, and resolve challenges with professionalism and care.

Based in Illinois, the agency prides itself on personalized, high-quality service for travelers nationwide. The role emphasizes remote work flexibility and opportunities for professional growth within a supportive team.