Remote Travel Research & Concierge Specialist

Socket.dev; Peoria (IL); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Remote flexibility

Travel discounts

Professional growth

Supportive team

Job summary

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Research Specialist to guide clients from trip planning to safe return home. You will assist with travel arrangements, answer questions, manage updates and resolve challenges with professionalism and care.

Responsibilities include handling inquiries across channels, supporting bookings and cancellations, and providing destination information. You will help ensure a seamless travel experience with empathy and efficiency.

Qualifications

• Excellent written and verbal communication.
• Background in customer service, ideally travel.
• Detail-oriented with proactive mindset.
• Tech-savvy; quick to learn booking tools.

Responsibilities

• Respond to client inquiries across channels (email, phone, messaging) promptly.
• Assist with booking modifications, cancellations, and special travel requests.
• Provide accurate information on destinations, documentation, and processes.
• Follow up to confirm plans and collect post-trip feedback.
• Address concerns with empathy and efficiency to ensure satisfaction.

Skills

Excellent communication

Customer service

Tech-savvy

Travel knowledge

Job description

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Research Specialist to guide clients from trip planning to safe return home. You will assist with travel arrangements, answer questions, manage updates and resolve challenges with professionalism and care.

Responsibilities include handling inquiries across channels, supporting bookings and cancellations, and providing destination information. You will help ensure a seamless travel experience with empathy and efficiency.