Remote Travel Concierge & Planning Specialist

Socket.dev; Fort Wayne (IN); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote flexibility

Travel perks

Professional growth

Community of travel enthusiasts

Job summary

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Research Specialist to guide clients from trip planning through their safe return home, ensuring a seamless, stress-free experience. You will respond to inquiries, assist with bookings and changes, provide up-to-date destination information, and follow up to gather feedback from clients after their trips.

Join a team that values exceptional communication, a passion for travel, and opportunities for professional growth, with remote

Qualifications

• Excellent communication skills—both written and verbal.
• Background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• Genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Skills

Communication skills

Customer service background

Attention to detail

Tech-savviness

Travel enthusiasm

Tools

Booking tools

Job description

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Research Specialist to guide clients from trip planning through their safe return home, ensuring a seamless, stress-free experience. You will respond to inquiries, assist with bookings and changes, provide up-to-date destination information, and follow up to gather feedback from clients after their trips.

Join a team that values exceptional communication, a passion for travel, and opportunities for professional growth, with remote