Remote Travel Planning & Client Support Specialist

Socket.dev; Spokane (WA); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote flexibility

Exclusive travel discounts

Professional growth and training

Community of travel enthusiasts

Job summary

Exciting Travel Now Travel Agency USA is hiring a Remote Travel Research Specialist to guide clients through every stage of their journey, from planning to safe return. You will assist with travel arrangements, answer questions, manage updates, and resolve challenges professionally.

Based in Illinois, the agency prides itself on personalized service to travelers nationwide. The role emphasizes client communication, booking support, and proactive problem-solving in a remote setting.

Qualifications

• Excellent communication skills, both written and verbal.
• Experience in customer service, ideally in travel, tourism, or hospitality.
• Strong attention to detail and organizational habits.
• Proactive mindset and ability to learn new booking tools quickly.

Responsibilities

• Respond to client inquiries across channels in a timely, professional manner.
• Support clients with booking modifications, cancellations, and special requests.
• Provide up-to-date information on destinations, documents, and agency processes.
• Follow up with clients to confirm plans and gather feedback after trips.
• Address concerns with empathy and efficiency to ensure satisfaction.

Skills

Excellent communication

Customer service

Attention to detail

Proactive mindset

Tech-savvy

Job description

Exciting Travel Now Travel Agency USA is hiring a Remote Travel Research Specialist to guide clients through every stage of their journey, from planning to safe return. You will assist with travel arrangements, answer questions, manage updates, and resolve challenges professionally.

Based in Illinois, the agency prides itself on personalized service to travelers nationwide. The role emphasizes client communication, booking support, and proactive problem-solving in a remote setting.