Remote Travel Concierge & Planning Specialist

Excitingtravelnow; Charlotte (NC); Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Exclusive travel perks

Industry discounts

Ongoing training and development

Job summary

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Research Specialist to guide clients from trip planning through safe return home. You will assist with travel arrangements, answer questions, manage updates, and resolve challenges with professionalism.

Based in Illinois but serving travelers nationwide, we offer travel perks, discounts, and ongoing training. This role emphasizes exceptional service and attention to detail in a remote setting.

Qualifications

• Excellent written and verbal communication skills.
• Background in customer service within travel, tourism, or hospitality.
• Tech-savvy and able to learn booking tools quickly.
• Genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely, professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate, up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Enjoy exclusive travel perks and access to industry discounts.
• Participate in ongoing training and development from a dedicated team.
• Be part of a community focused on building dreams and memories through travel.

Skills

Communication

Customer service

Travel knowledge

Tech-savvy

Enthusiasm for travel

Job description

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Research Specialist to guide clients from trip planning through safe return home. You will assist with travel arrangements, answer questions, manage updates, and resolve challenges with professionalism.

Based in Illinois but serving travelers nationwide, we offer travel perks, discounts, and ongoing training. This role emphasizes exceptional service and attention to detail in a remote setting.