Remote Travel Concierge - Planning, Perks & Support

Hjbtravels; Oklahoma City (OK); Remote; USD 42,000 - 64,000; Full time

Job summary

HJB Travels Agency USA in the United States is seeking a Remote Travel Specialist to guide clients from trip planning to safe return home. You will coordinate bookings, answer questions, manage updates, and resolve challenges with professionalism and care.

This role offers remote flexibility, training from a dedicated team, and access to exclusive travel perks. Strong communication, customer-service experience in travel or hospitality, and tech-savviness are valued.

Qualifications

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Job description

HJB Travels Agency USA in the United States is seeking a Remote Travel Specialist to guide clients from trip planning to safe return home. You will coordinate bookings, answer questions, manage updates, and resolve challenges with professionalism and care.

This role offers remote flexibility, training from a dedicated team, and access to exclusive travel perks. Strong communication, customer-service experience in travel or hospitality, and tech-savviness are valued.