Remote Travel Concierge & Planning Expert

Hjbtravels; Berkeley (CA); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Remote flexibility

Exclusive travel perks

Ongoing training and support

Community engagement

Job summary

A travel agency is seeking a Remote Travel Specialist to guide clients throughout their journeys. This role involves assisting with travel arrangements, managing inquiries, and ensuring client satisfaction before and after trips. Ideal candidates should excel in communication, have a customer service background, and possess strong organizational skills. This position offers remote flexibility and exclusive travel perks to enhance professional growth and community engagement.

Qualifications

• Strong written and verbal communication skills are essential.
• Background in customer service, ideally in travel or hospitality.
• Must be detail-oriented and organized.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with booking modifications and cancellations.
• Provide updated information on travel documentation and destinations.
• Follow up with clients for feedback after their trips.
• Address client concerns professionally and empathetically.

Skills

Excellent communication skills

Customer service background

Attention to detail

Organizational skills

Tech-savviness

Job description

Job Description:

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At HJB Travels Agency USA, based in Massachusetts, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.

• Support clients with booking modifications, cancellations, and special travel requests.

• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.

• Follow up with clients to confirm travel plans and gather feedback post-trip.

• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.

• Exclusive travel perks and access to industry-only discounts.

• Professional growth – ongoing training and support from a dedicated team.

• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.

• A background in customer service, ideally within travel, tourism, or hospitality.

• High attention to detail, strong organizational habits, and a proactive mindset.

• Tech-savvy and able to learn new systems and booking tools quickly.

• A genuine enthusiasm for travel and helping others create memorable experiences.