Remote Travel Concierge — Personal Travel Planner

Hjbtravels; New York (NY); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work

Industry discounts

Training program

Job summary

HJB Travels Agency USA is seeking a Remote Travel Specialist to guide clients through planning, booking, and post-trip follow-up with a focus on careful service and efficient problem solving.

You will work remotely across the United States, provide expert knowledge on destinations and documentation, and help clients secure exclusive industry discounts while benefiting from ongoing training and a collaborative team environment.

Qualifications

• Experience in customer service, travel, tourism, or hospitality.
• Strong written and spoken communication.
• High attention to detail and organization.
• Quick learner of new booking tools and systems.

Responsibilities

• Respond to client inquiries via email, phone, or chat.
• Assist with bookings, modifications, and cancellations.
• Provide destination information and travel documentation guidance.
• Follow up to confirm plans and collect feedback.
• Support clients with travel updates and issue resolution.
• Remote work setup and reliable availability.
• Share exclusive travel perks and discounts with clients.
• Participate in ongoing training and team support.

Skills

Excellent communication

Customer service

Detail-oriented

Proactive mindset

Tech-savvy

Booking tools

Tools

Booking systems

CRM software

Job description

HJB Travels Agency USA is seeking a Remote Travel Specialist to guide clients through planning, booking, and post-trip follow-up with a focus on careful service and efficient problem solving.

You will work remotely across the United States, provide expert knowledge on destinations and documentation, and help clients secure exclusive industry discounts while benefiting from ongoing training and a collaborative team environment.