Remote Travel Concierge & Planning Expert

Hjbtravels; Conway (NH); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote flexibility

Exclusive travel perks

Professional growth opportunities

Job summary

A travel agency is seeking a Remote Travel Specialist to guide clients from planning to returning home. This role requires excellent communication and a customer service background, ensuring clients have a seamless travel experience. You will manage inquiries, booking modifications, and provide travel information. The position offers remote flexibility, exclusive travel perks, and opportunities for professional growth within a passionate community of travel enthusiasts.

Qualifications

• Excellent communication skills—both written and verbal.
• Background in customer service, ideally within travel, tourism, or hospitality.
• Attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems quickly.
• Genuine enthusiasm for travel and helping others.

Responsibilities

• Respond to client inquiries across various channels.
• Support clients with booking modifications and cancellations.
• Provide accurate information regarding destinations and documentation.
• Follow up with clients to confirm travel plans.
• Address concerns with empathy, ensuring client satisfaction.

Skills

Excellent communication skills

Customer service background

Attention to detail

Tech-savvy

Enthusiasm for travel

Job description

Job Description:

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At HJB Travels Agency USA, based in Massachusetts, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.

• Support clients with booking modifications, cancellations, and special travel requests.

• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.

• Follow up with clients to confirm travel plans and gather feedback post-trip.

• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.

• Exclusive travel perks and access to industry-only discounts.

• Professional growth – ongoing training and support from a dedicated team.

• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.

• A background in customer service, ideally within travel, tourism, or hospitality.

• High attention to detail, strong organizational habits, and a proactive mindset.

• Tech-savvy and able to learn new systems and booking tools quickly.

• A genuine enthusiasm for travel and helping others create memorable experiences.