Remote Travel Concierge: Planning, Support & Perks

Hjbtravels; Fremont (CA); Remote; USD 24,796 - 38,572; Full time

Benefits offered by this job

Remote work flexibility

Exclusive travel perks and discounts

Professional growth and training

Job summary

HJB Travels Agency USA is seeking a Remote Travel Specialist to guide clients from trip planning to safe return home, ensuring a seamless and stress-free experience. You will handle travel arrangements, answer questions, and resolve issues with professionalism and care.

Based in Massachusetts, the agency offers personalized service nationwide with remote-true flexibility and ongoing training to support your professional growth in a passionate travel community.

Qualifications

• Excellent written and verbal communication.
• Background in customer service in travel, tourism, or hospitality.
• High attention to detail and proactive mindset.
• Comfort with learning new booking tools.
• Passion for helping others create memorable travel experiences.

Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.

Skills

Communication skills

Customer service

Travel knowledge

Tech-savviness

Attention to detail

Job description

HJB Travels Agency USA is seeking a Remote Travel Specialist to guide clients from trip planning to safe return home, ensuring a seamless and stress-free experience. You will handle travel arrangements, answer questions, and resolve issues with professionalism and care.

Based in Massachusetts, the agency offers personalized service nationwide with remote-true flexibility and ongoing training to support your professional growth in a passionate travel community.