Remote Travel Concierge & Planner

RemoteFetch; Everett (WA); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Remote flexibility

Exclusive travel perks

Professional growth

Job summary

HJB Travels Agency USA is seeking a Remote Travel Specialist to guide clients through every stage of their journey, from planning to safe returns. You will handle travel arrangements, answer questions, manage updates and resolve challenges with professionalism.

Based in Massachusetts but serving travelers nationwide, we offer remote flexibility, access to industry discounts, ongoing training, and a collaborative team devoted to turning dreams into memories.

Qualifications

• Background in customer service, ideally within travel, tourism, or hospitality.
• Excellent written and verbal communication.
• High attention to detail with proactive mindset.
• Tech-savvy and quick to learn new booking tools.

Responsibilities

• Respond to client inquiries across channels in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special requests.
• Provide accurate information on destinations, documents, and agency processes.
• Follow up with clients to confirm plans and collect post-trip feedback.
• Address concerns with empathy and efficiency to ensure satisfaction.

Skills

Excellent communication

Customer service mindset

Tech-savvy

Detail-oriented

Proactive

Tools

Booking tools

CRM systems

Job description

HJB Travels Agency USA is seeking a Remote Travel Specialist to guide clients through every stage of their journey, from planning to safe returns. You will handle travel arrangements, answer questions, manage updates and resolve challenges with professionalism.

Based in Massachusetts but serving travelers nationwide, we offer remote flexibility, access to industry discounts, ongoing training, and a collaborative team devoted to turning dreams into memories.