Remote Travel Specialist

RemoteFetch; Everett (WA); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Remote flexibility

Exclusive travel perks

Professional growth

Job summary

HJB Travels Agency USA is seeking a Remote Travel Specialist to guide clients through every stage of their journey, from planning to safe returns. You will handle travel arrangements, answer questions, manage updates and resolve challenges with professionalism.

Based in Massachusetts but serving travelers nationwide, we offer remote flexibility, access to industry discounts, ongoing training, and a collaborative team devoted to turning dreams into memories.

Qualifications

• Background in customer service, ideally within travel, tourism, or hospitality.
• Excellent written and verbal communication.
• High attention to detail with proactive mindset.
• Tech-savvy and quick to learn new booking tools.

Responsibilities

• Respond to client inquiries across channels in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special requests.
• Provide accurate information on destinations, documents, and agency processes.
• Follow up with clients to confirm plans and collect post-trip feedback.
• Address concerns with empathy and efficiency to ensure satisfaction.

Skills

Excellent communication

Customer service mindset

Tech-savvy

Detail-oriented

Proactive

Tools

Booking tools

CRM systems

Job description

Remote Travel Specialist

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey-from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At HJB Travels Agency USA, based in Massachusetts, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility - work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth - ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We're Looking For

• Excellent communication skills-both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.