Remote Travel Concierge & Booking Specialist

The Claros Travels; Minneapolis (MN); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

100% remote work

Travel perks

Training & development

Job summary

The Claros Travel in the United States is seeking a remote Customer Service Representative to support clients through every stage of their trips—from booking to post-trip follow-up—delivering a seamless, personalized experience.

This role is ideal for a detail-oriented, service-driven individual who loves travel, hospitality, and helping clients create memorable experiences, while leveraging technology and digital tools in a 100% remote environment.

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related) preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology, booking systems, and digital communication tools.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure trips bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their trips to ensure a positive travel experience.
• Address client questions or concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Attention to detail

Multitasking

Tools

Booking systems

CRM systems

Job description

The Claros Travel in the United States is seeking a remote Customer Service Representative to support clients through every stage of their trips—from booking to post-trip follow-up—delivering a seamless, personalized experience.

This role is ideal for a detail-oriented, service-driven individual who loves travel, hospitality, and helping clients create memorable experiences, while leveraging technology and digital tools in a 100% remote environment.