Remote Travel Concierge & Luxury Booking Support

Manatal; Columbus (OH); Remote; USD 36,000 - 56,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth opportunities

Access to travel perks

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from initial inquiry to post-trip follow-up, ensuring a seamless and high-quality travel experience.

You will handle bookings, changes, cancellations, and inquiries with empathy and efficiency, use booking platforms, and maintain accurate records in a 100% remote environment that offers growth and travel perks.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related field preferred.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Excellent communication

Customer service experience

Organizational skills

Tech-savvy

Multitasking

Travel enthusiasm

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from initial inquiry to post-trip follow-up, ensuring a seamless and high-quality travel experience.

You will handle bookings, changes, cancellations, and inquiries with empathy and efficiency, use booking platforms, and maintain accurate records in a 100% remote environment that offers growth and travel perks.