Remote Travel Concierge: Booking & Support

Manatal; San Francisco (CA); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote work

Travel perks

Ongoing training

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will be the trusted point of contact from initial booking to post-trip follow-up, ensuring a seamless, personalized, and high-quality experience.

This 100% remote role suits detail-oriented, service-driven individuals who are passionate about travel, hospitality, and delivering exceptional customer experiences while coordinating

Qualifications

• Superior verbal and written communication skills.
• Experience in customer service, travel, hospitality, or related fields.
• Strong organizational skills and attention to detail.
• Comfort with learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information on destinations, requirements, and agency policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Communication

Customer service

Organization

Tech-savvy

Multitasking

Travel passion

Tools

Booking platforms

Booking systems

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will be the trusted point of contact from initial booking to post-trip follow-up, ensuring a seamless, personalized, and high-quality experience.

This 100% remote role suits detail-oriented, service-driven individuals who are passionate about travel, hospitality, and delivering exceptional customer experiences while coordinating