Remote Travel Concierge & Booking Specialist

Manatal; San Jose (CA); Remoto; USD 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

100% remote work environment

Professional growth opportunities

Travel perks and discounts

Ongoing training and development

Descrizione del lavoro

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey, from initial booking to post-trip follow-up, ensuring a seamless and high-quality experience.

The role targets detail-oriented, service-driven individuals passionate about travel and hospitality, with responsibilities spanning inquiries, bookings, policy guidance, and post-travel follow-up.

Competenze

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related fields preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and new booking platforms.

Mansioni

• Respond promptly to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel to ensure satisfaction.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Conoscenze

Communication

Customer service

Organizational skills

Tech-savvy

Multitasking

Travel passion

Descrizione del lavoro

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey, from initial booking to post-trip follow-up, ensuring a seamless and high-quality experience.

The role targets detail-oriented, service-driven individuals passionate about travel and hospitality, with responsibilities spanning inquiries, bookings, policy guidance, and post-travel follow-up.