Remote Luxury Travel Concierge & Booking Support

Manatal

Los Angeles (CA)

Remote

USD 36,000 - 54,000

Full time

5 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Remote work

Professional growth

Travel perks

Team training

Job summary

Prestige Travel Agency by Mich USA is seeking a dedicated Travel Customer Service Representative to support clients through every stage of their travel journey. This remote position focuses on delivering a seamless, personalized experience from initial booking to post-trip follow-up.

The role suits someone detail-oriented, service-driven, and passionate about travel, hospitality, and exceptional customer service.

Qualifications

Excellent verbal and written communication skills.
Experience in customer service (travel, hospitality, or service-related experience preferred).
Strong organizational skills and attention to detail.
Comfortable using technology and learning new booking platforms.
Reliable, proactive, and able to manage multiple client requests efficiently.
Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
Proactively follow up with clients before and after travel to ensure a positive experience.
Address client concerns with empathy, professionalism, and solution-oriented thinking.
Maintain accurate documentation and update booking systems as required.