Remote Travel Concierge: Luxury Bookings & Support

Manatal; San Juan (PR); Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

100% remote work

Travel perks and discounts

Ongoing training and development

Professional growth opportunities

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless and personalized travel experience.

The role emphasizes attention to detail, service orientation, and enthusiasm for travel. You will respond to inquiries, assist with bookings and changes, and maintain accurate records in our systems while delivering exceptional customer care.

Qualifications

• Experience in travel, hospitality, or service roles.
• Detail-oriented with strong organizational abilities.
• Comfortable using technology and learning new booking platforms.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Skills

Verbal communication

Written communication

Customer service experience

Organizational skills

Tech proficiency

Multitasking

Travel knowledge

Tools

Booking platforms

CRM systems

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless and personalized travel experience.

The role emphasizes attention to detail, service orientation, and enthusiasm for travel. You will respond to inquiries, assist with bookings and changes, and maintain accurate records in our systems while delivering exceptional customer care.