Remote Travel Concierge & Customer Service Pro

Manatal; Dallas (TX); Remote; USD 38,000 - 58,000; Full time

Benefits offered by this job

100% remote work

Professional growth

Travel perks and discounts

Ongoing training

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from booking through post-trip follow-up, ensuring a seamless and high-quality experience. This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

You will handle inquiries across channels and assist with luxury travel bookings while maintaining accurate records in booking

Qualifications

• Prior customer service experience in travel, hospitality, or related fields.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes and special requests.
• Provide accurate information on destinations, requirements and agency policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Follow up with clients before and after travel to ensure satisfaction.
• Address concerns with empathy and professional problem solving.
• Maintain documentation and update booking systems as required.

Skills

Excellent communication

Customer service experience

Detail-oriented

Organizational skills

Tech-savvy / booking platforms

Empathy and problem solving

Tools

Booking platforms

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from booking through post-trip follow-up, ensuring a seamless and high-quality experience. This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

You will handle inquiries across channels and assist with luxury travel bookings while maintaining accurate records in booking