Remote Travel Concierge & Booking Specialist

Manatal; Chicago (IL); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Remote work environment

Professional growth

Travel perks and discounts

Training and development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from the initial booking through post-trip follow-up. You will be a trusted contact delivering a seamless, personalized travel experience.

The ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and exceptional customer experiences, with strong communication and multitasking abilities.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related fields preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking systems.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, changes, cancellations, and special requests.
• Provide accurate information on destinations, requirements, and policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel for a positive experience.
• Address client concerns with empathy and professional problem-solving.
• Maintain accurate documentation and update booking systems.

Skills

Verbal and written communication

Customer service experience

Organizational skills

Tech-savvy

Proactive reliability

Interest in travel

Tools

Booking platforms

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from the initial booking through post-trip follow-up. You will be a trusted contact delivering a seamless, personalized travel experience.

The ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and exceptional customer experiences, with strong communication and multitasking abilities.