Remote Travel Concierge for Luxury Trip Planning

The Claros Travels; Colorado Springs (CO); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

100% remote work

Job summary

The Claros Travel is seeking a Customer Service Representative to support clients remotely throughout their trip journey. You will be the trusted contact from booking to post-trip follow-up, ensuring a seamless and personalized experience.

The role rewards detail-orientation and a passion for travel, hospitality, and exceptional service, with a 100% remote work environment and opportunities for growth within the company.

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience (travel preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology, booking systems, and digital tools.
• Reliable, proactive, and able to manage multiple requests.
• Genuine interest in travel and creating memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure trips bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their trips to ensure a positive travel experience.
• Address client questions or concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Skills

Verbal & written communication

Customer service experience

Organizational skills

Booking systems

Multi-tasking

Travel enthusiasm

Job description

The Claros Travel is seeking a Customer Service Representative to support clients remotely throughout their trip journey. You will be the trusted contact from booking to post-trip follow-up, ensuring a seamless and personalized experience.

The role rewards detail-orientation and a passion for travel, hospitality, and exceptional service, with a 100% remote work environment and opportunities for growth within the company.