Remote Travel Concierge — Flexible Scheduling

Hope’s Global Getaways; Lebanon (TN); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Performance incentives

Travel discounts

Remote work

Job summary

Hope’s Global Getaways is recruiting Customer Experience Representatives to help clients plan vacations from a fully remote position. You will research options, coordinate services, and provide clear support throughout the process.

The role suits people who enjoy helping others, paying attention to detail, and working independently. Training is provided with ongoing mentorship and opportunities for professional development, including travel-related benefits.

Qualifications

• Excellent written and verbal communication skills.
• Friendly, professional, customer-focused approach.
• Strong organizational skills and attention to detail.
• Able to research and compare options online.
• Self-motivated and able to work independently.
• Willingness to learn digital tools and supplier platforms.
• Must be 18+ and reside in eligible regions.

Responsibilities

• Learn clients' travel goals, dates, budget, and requests.
• Explore hotels, cruises, and packages that fit client needs.
• Assist clients by reviewing options and coordinating services.
• Organize bookings, confirmations, and itineraries.
• Respond to routine questions and update on changes.
• Keep client records accurate and expand supplier knowledge.

Skills

Written communication

Verbal communication

Organization

Research online

Problem solving

Multi-tasking

Self-motivated

Digital tools readiness

Basic computer skills

Attention to detail

Customer focus

Tools

CRM software

Job description

Hope’s Global Getaways is recruiting Customer Experience Representatives to help clients plan vacations from a fully remote position. You will research options, coordinate services, and provide clear support throughout the process.

The role suits people who enjoy helping others, paying attention to detail, and working independently. Training is provided with ongoing mentorship and opportunities for professional development, including travel-related benefits.