Remote Travel Concierge & Engagement Specialist

Hope’s Global Getaways; Martinsville (VA); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Fully remote

Onboarding & training

Travel discounts

Professional development

Incentives

Supportive virtual team

Job summary

Hope’s Global Getaways is seeking a Remote Customer Engagement Specialist to connect with clients as they explore vacation options, help plan trips, and manage details from a fully remote setup.

The role emphasizes strong communication, organization, and proactive follow-up, with onboarding and ongoing training provided. No prior travel experience is required, and the team offers continuous support and learning opportunities.

Qualifications

• Strong written and verbal communication skills.
• Friendly, professional, relationship-focused approach.
• Strong organization and attention to detail.
• Ability to manage multiple client conversations and follow-ups.
• Comfortable researching information and comparing options.
• Willingness to learn digital platforms and supplier systems.
• Reliable follow-through and time-management.
• Adaptable and resourceful when priorities change.
• Self-motivated and able to work independently remotely.
• Basic computer proficiency and dependable internet access.
• Must be at least 18 years old.

Responsibilities

• Build positive client relationships by learning about destinations, dates, interests, budget and requests.
• Research and compare resorts, hotels, cruises, transportation, tours and other vacation services.
• Assist clients with organizing arrangements and keeping reservations, confirmations and itineraries current.
• Maintain regular communication: answer questions, share updates, follow up on decisions, handle changes.
• Review details for accuracy and track upcoming deadlines while expanding destination knowledge.

Job description

Hope’s Global Getaways is seeking a Remote Customer Engagement Specialist to connect with clients as they explore vacation options, help plan trips, and manage details from a fully remote setup.

The role emphasizes strong communication, organization, and proactive follow-up, with onboarding and ongoing training provided. No prior travel experience is required, and the team offers continuous support and learning opportunities.