Remote Travel Concierge – Elite Customer Service

Rudybtravel; Trenton (NJ); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

100% remote work environment

Travel perks and discounts

Professional growth

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients from initial booking through post-trip follow-up. This client-facing role emphasizes personalized, high-quality service in travel and hospitality.

The ideal candidate is detail-oriented, service-driven, and comfortable using booking platforms and CRM systems to manage inquiries, changes, and special requests across luxury and leisure itineraries.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or service roles.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Communication

Customer service

Travel knowledge

Organization

Tech literacy

Empathy

Multitasking

Tools

Booking platforms

CRM software

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients from initial booking through post-trip follow-up. This client-facing role emphasizes personalized, high-quality service in travel and hospitality.

The ideal candidate is detail-oriented, service-driven, and comfortable using booking platforms and CRM systems to manage inquiries, changes, and special requests across luxury and leisure itineraries.