Remote Travel Concierge: Bookings & Client Experience

Rudybtravel; Yakima (WA); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

100% remote work environment

Travel perks & discounts

Professional growth opportunities

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout their travel journey, from initial booking to post-trip follow-up. This client-facing role emphasizes delivering a seamless, personalized experience in a luxury travel context.

You will handle inquiries by phone, email, and messaging, assist with bookings, changes, and cancellations, and coordinate itineraries while maintaining accurate records and providing proactive service in a remote

Qualifications

• Excellent verbal and written communication skills.
• Experience in customer service, preferably in travel or hospitality.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems.
• Reliable, proactive, and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Verbal & Written Communication

Customer Service

Organizational Skills

Tech Savvy

Multitasking

Travel Enthusiasm

Tools

Booking Platforms

CRM Systems

Email & Messaging

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout their travel journey, from initial booking to post-trip follow-up. This client-facing role emphasizes delivering a seamless, personalized experience in a luxury travel context.

You will handle inquiries by phone, email, and messaging, assist with bookings, changes, and cancellations, and coordinate itineraries while maintaining accurate records and providing proactive service in a remote