Remote Travel Concierge | Client Service & Booking Expert

Rudybtravel; Sanford (FL); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

100% remote

Professional growth

Travel perks

Training and development

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout their travel journey—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

In this client-facing role, you will respond to inquiries via phone, email, and messaging, assist with luxury and leisure bookings, coordinate itineraries, and follow up to guarantee client satisfaction.

Qualifications

• Excellent verbal and written communication.
• Experience in travel, hospitality, or service-related roles preferred.
• Detail-oriented with strong organizational skills.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.

Skills

Communication

Customer service

Organization

Tech-savvy

Travel enthusiasm

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout their travel journey—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

In this client-facing role, you will respond to inquiries via phone, email, and messaging, assist with luxury and leisure bookings, coordinate itineraries, and follow up to guarantee client satisfaction.