Remote Travel Concierge & Support Specialist

Rudybtravel; Taylor (MI); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work

Travel perks

Professional development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. In this client-facing role, you will be the trusted point of contact—from initial booking through post-trip follow-up—delivering a seamless, personalized, and high-quality experience.

You will handle inquiries via phone, email, and messaging, assist with luxury and leisure bookings, and maintain accurate documentation in booking systems while providing

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related fields.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable and proactive with the ability to manage multiple client requests.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.

Skills

Verbal communication

Written communication

Customer service experience

Attention to detail

Tech-friendly

Multitasking

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. In this client-facing role, you will be the trusted point of contact—from initial booking through post-trip follow-up—delivering a seamless, personalized, and high-quality experience.

You will handle inquiries via phone, email, and messaging, assist with luxury and leisure bookings, and maintain accurate documentation in booking systems while providing